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Troubleshooting of malfunctions identified during the operation of the Program

Malfunctions identified during the operation of the Program can be addressed through the following methods:

  • Making corrections to the Program code by the Developer according to its own plan of improvements and corrections;
  • Making corrections to the Program code based on User requests;
  • Changing the methods of using or integrating the Program into the User's solutions to bring the Program's operation into line with the Developer's recommended conditions.

The User can submit the following requests:

  • An incident report including information on the conditions under which the failure occurred using graphical information, log files, information about the software environment, and version numbers of the software used, including the Program's version and edition. The request must also include information about the expected and actual behavior of the Program and any other information that will help the Developer diagnose and troubleshoot the Program malfunction;
  • A request for Program improvement to change its behavior to achieve the desired results in the User's solutions;
  • A request for information about the Program's functioning and capabilities.

Requests can be sent by the User via email to info@fast-report.com, through the contact form on the website https://www.fast-report.com/, or by phone 800-985-8986.

The Developer receives and records all User requests. Each request is assigned a unique number, which allows tracking the history of communication between the User and the Developer in the future.

The Developer informs the User about changes made to the Program code or about the addition of a modernization task to the development plan.

The Developer reserves the right to request additional information from the User that may be helpful in troubleshooting Program malfunctions.

If the User fails to provide or does not provide sufficient information required by the Developer, the latter has the right to suspend the implementation of the required changes to the Program code.x