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Technical support for the Program

Technical support for the Program is provided through submitting requests to the Developer.

Requests can be sent by the User via email to info@fast-report.com, through the contact form on the website https://www.fast-report.com/support, or by phone 800-985-8986.

The Developer receives and records all User requests. Each request is assigned a unique number, which allows tracking the history of communication between the User and the Developer in the future.

Technical support for the User includes:

  • Assistance with program installation;
  • Assistance with integrating the Program into the User's existing solutions;
  • Assistance in troubleshooting program malfunctions;
  • Consultation on Program functionality;
  • Gathering information about program errors for subsequent program modernization release according to the improvement plan;
  • Informing the User about Program updates.